Very well organized, honestly pleasantly surprised given the price. Actually 4 day trip on the road, first day is an optional tour of Vancouver, self checked into the hotel that night. We have family in Vancouver so spent day with them, ele..cted not to do this part of the tour.
We paid extra for front seats, definitely worth it (first off the bus at pit stops, best views on the very scenic 4-day drive). We covered a lot of ground so lots of time on the bus between destinations, pit stops always roughly every 2/2.5 hours. Tour guide (Marco) was funny and knowledgeable, a real treat on the trip. Well managed.
We are english speaking Canadians so paid extra for english bus as well. Worth it for those who do not understand Mandarin or Cantonese.
Opted out of meal plan, which seemed to be mostly chinese buffets. Can't comment on quality of the meal plan due to that. Got a little more variety (in our opinion) with various fast food/restaurants/bars along the way.
Tour guide will ask for tips $ at the end for both the driver (same driver is with your group the full 4 days) and themselves. $10 per passenger per day (so $80 for a group of 2). Supposedly helps with behind the scenes upkeep, re-fuelling, etc. Given the price we paid initially, I'm surprised they were able to fit as much as they did in the tour to begin with (i.e. admission fees/hotels each night), so we were cool with this, though a little frustrating when any cost like this isn't clear from the beginning.
All in all would definitely recommend this tour to friends. The landscape of the Rockies, and the full route driven is gorgeous, photos do not do it justice, you have to see it in person. It was a bonus that the tour was so good, which let us focus on fully experiencing the wilderness without distraction.Read full review
Jesse was enthusiastic to show us the best of Canada. He was able effectively looking after English and Mandarin speaking tourists. He showed down the vehicle for us whenever there is an animal sighting. Thanks to him, we took photos ..of a black bear crossing and a mother grizzly with her cub by the roadside.Read full review
It was good but there were some communication issues. There was a 40min delay during a morning pick up at my hotel, without any communication, which is nerve wrecking. The email conversation during the reservation could also have been more ..efficient, e.g when agreeing the drop off location.Read full review
In the tour's itinerary of the Rocky Mountains says many things that are going to be visited, but we only saw a couple of them. We say most of the things from the bus, without getting off or stopping to actually see it. We spend most of the.. time on the bus.
It was very disappointing.
Also, the food was always Chinese, no variety.Read full review
Tourguide & driver...Mr. Jia Ming Li is professional,friendly,courteous & knowledgeable with history of Alberta Province,Calgary City,Banff City,National Park,all tour spots & current events of Canada.
He deserve recognition from the Compa..ny. Job was well done Read full review
86% Fabulous tour guides and marvellous views. but.. fair CS
By: Belle Wong | Thu Jun 06, 2019 at 03.36 AM
I booked the tours as a solo traveller.
I was disappointed with the customer service ... they emailed me about the pickup and dropoff details. I had answered them twice about preferring a dropoff in Banff instead of the airport. However,.. the tour guide was not informed.
Let's think about the tour. They sent a different tour guide every day, so the service charge was paid at the end of every single day. They delivered the tour bilingually, in Mandarin and English. That helped me to build up some vocabulary.
Lisa who was the guide took me to Banff took excellent care of me at each location. She told me that it was because I was the only one in my group. Thanks for her thoughtfulness. On my second day, 浩南, another guide, gave us facts and interesting stories during the ride. I was curious about wildlife and asked him many weird questions, for example, would the decline of wolf influence the bear population... I didn't expect a tour guide could answer. However, he did respond to them all patiently with the detailed explanation. He is a brilliant guy.
Likewise, Jasper park was led by a cute guide, Sylvia. She is a detail-minded and well-prepared person. The night before, she sent us a text message about the weather, advice and meetup time. I sat in the front and noticed the notes and plans she did for this tour. She is also very kind and friendly to us.
I have been to more than 20 countries and joined numerous local tours. This tour surprised me by the wonderful tour guides. I would highly recommend this tour if you have the desire to see great sceneries and have incredible tour experience.Read full review
First day, the pick up from airport was late.
Second day, the pick up from hotel to half day city tour also late.
The explanation and detail mostly mandarin.
It was a wonderful experience! The only downside is that,I hardly understand Alan the tour guide when he speaks in English.Not only me & my husband and 2 other Filipino couple in this trip and a lady from Perth Australia,but in fairness to ..Alan,he is well very organized.Also I appreciate it much if the original itinerary was followed like the Moraine lake.Read full review
One of the worst tours I have ever taken .I paid a way lot of money just for accomodation and transport.my trip did not even include the ticket prices for Banff gondola and Icefield .the customer service agent was so rude and hang up the ca..ll on me.he doesn’t know how to talk to a customer.i will never recommend this tour to anyone.Read full review