- Cancellation Policy:
- Reduce the number of participants on the same booking
- Cancel the entire booking
- Change the itinerary
- Change the departure date but keep the same itinerary
- 47 Days or less prior to Departure Date: 100% penalty;
- 48 Days or more prior to Departure Date: 30% penalty.
- Amendment Policy:
- Increase the number of travelers in the itinerary (Depending on resource availability corresponding to the itinerary dates)
- Modify the name of a traveler participating in the itinerary.
- No changes will be made within 47 days before departure.
- You will be charged a service fee of CAD$60.00/booking/time for changes or modifications made more than or 48 days before departure.
- When modifying your booking, you may be charged for any services fees, penalties or additional costs due to resource circumstances.
- If for any reason you need to cancel or modify your booking, a bank wire fee, merchandise fee, or credit card service fee, etc. will be deducted from your refund..
- Any changes or cancellations must be made through email or fax. Verbal changes or cancellations are not accepted.
- We will not be responsible for the performance of this Agreement if prevented or delayed by acts of God, strikes or other labour relations matters, accidents, weather, traffic, airport conditions, lack of performance by third-party suppliers, or other causes beyond their reasonable control from meeting its terms. Nor will they be responsible for any loss or damage relating to train cancellations or any other cancellations.
- If your itinerary includes airport pick-up and drop-off service, please provide accurate flight information and arrive at the designated pick-up location in advance. If the pick-up or designated pick-up location is mistaken due to inaccurate information you have provided, you will be charged CAD$30.00/person for a second pick-up service.
- Guests travelling on Rocky Mountaineer are limited to two checked pieces of luggage per person. Total checked luggage weight per person is not to exceed 30 kg (66 lb.). Each piece of luggage must have an identification tag attached to it that includes name, return address, and telephone number. Oversized items, e.g., sports equipment, may be subject to a surcharge.
- Luggage standard: Each person is limited to 2 pieces of luggage, each piece is capped at 23KG, and the total length of three sides cannot exceed 158CM; 1 piece of hand luggage, maximum 11.5KG, 43x15x33 CM.
- According to different hotel operation requirements, you may be required to provide credit card information as a deposit during your stay for miscellaneous expenses and incidental guarantees (such as telephone expense, laundry, catering).
- All activities and meals must be booked in advance. Please understand that no additional bookings will be provided during the tour.
- During the tour, please arrive at the pick-up location at the time scheduled by the tour guide. Do not be late to avoid delaying other tourists' itinerary. If you are late or miss the transportation we have provided, you are responsible (at your own expense) to meet the group at the next designated meeting location.
- During your trip, the tour guide may pick-up or drop-off travelers accommodated at different hotels. The tour guide will make reasonable arrangements according to the presented situation. Please cooperate and understand, thank you.
- During your trip, there may be different vehicles and tour guides serving you.
- If for any reason you need to leave our group during the trip, you must fill out a "Letter of Liability Release"; no exceptions.
- Guests under 16 years old, must be accompanied by an adult (Age 18 or above).
- In the event of traffic, weather, or other circumstances not under our company's control, or if you are unable to participate in activities included in the itinerary due to personal reasons, no refunds will be given.
- If you have special needs (such as but not limited to: bed type, vegetarian options, high-chairs, etc.) please inform us at least 7 days before your trip. We will do our best to accommodate you, but there is no guarantee.
- This product is a local bus tour. All foreign travelers are responsible to have ready and to bring a valid visa. Confirm and process eTA in advance according to your passport type. For details, please click the link: http://www.cic.gc.ca/english/visit/eta.asp (Electronic Travel Permit [Mandarin] for reference only: https://www.youtube.com/watch?v=O4iyyMVFvfM）
- Please provide accurate and complete information (Name, gender, adult / child, copy of passport and contact information) when booking a tour to avoid errors that would affect your travel. If you cause a delay or cause losses due to missing or inaccurate information, you will be held responsible.
- This product is a local bus tour. Under the premise that the promised service and standards remain unchanged, your itinerary may take place alongside another traveler's itinerary to form a group tour. Depending on arrival and departure dates, travelers’ itinerary sequence may differ.
- Hotel Class: North American Hotels do not have an official hotel star rating standard. The hotels involved on the trip are local brand hotels.
- The North American Hotel Standard Room is equipped with one large bed or two standard beds. If you have a specific request for bed types, please inform us at the time of booking and we will do our best to accommodate you.
- Product components such as: tour vehicles, hotels, restaurants, attraction facilities, etc. may have different standards (ratings, classes, quality) in different regions of the world; please understand. Our bilingual tour guides will use Mandarin and/or English to serve you.
- Tour vehicles: Vehicles are arranged according to the number of people in a group. In a group up to 24 passengers, the driver will also be the tour guide. In a group of more than 24 passengers, an individual driver/tour guide will be provided.
- Tour Operator will provides transportation, accommodation or other services and is not responsible or liable for any loss, damage or injury, delay or accident due to an act of default of any company engaged in providing service included in these packages.
- In case of force majeure including but not limited to weather, traffic accidents, etc. our company has the right to modify or cancel the itinerary.
- It is strongly recommended that you purchase travel insurance for your personal benefit.
- Tour Operator is not responsible for any transportation cancellations or delays, climate change, or any other travel safety issues within the trip that are caused by circumstances not under our company's control.
- In the Rockies, there can be large temperature differences between morning and evening. The average daytime temperature in summer is 25 °C, and the average night temperature is 15-18 ° C. Please prepare clothes appropriately.
- In the Rockies, there's ample sunshine and usually high levels of Ultraviolet rays (UV rays) that may cause sunburn, so proper sun protection will be needed. The region has a dry climate and body lotion is one of the must-haves when traveling.
- When encountering wild animals, feeding is prohibited; In the case of large animals, do not leave the vehicle and approach.
- Smoking is strictly prohibited in hotel rooms and throughout the hotel. Violation of the rules will result in a fine of $300 CAD or more.
- Within the national parks, please note smoking is permitted in certain areas only. Please follow the rules and do not litter cigarette butts. Please make sure that they're fully out in case of a fire hazard.
- Please note that hotels in the Rocky Mountains area are mostly 3-4 story wooden structures. Some hotels do not have elevators.
- For environmental protection, Rocky Mountains area hotels are not provided with toothpaste, toothbrush, slippers, comb; Only shower gel, shampoo, conditioner and soap are provided.
- Most hotel rooms are not equipped with kettles. If you need hot water for drinking, please ask the hotel's front desk for assistance. If no kettle can be provided, please use the coffee machine properly as instructed.
- There is no "hot (boiling)" drinking water at the attractions, if necessary, please prepare it yourself before departure.
- Canadian voltage power is 110V, and the electrical socket is a three-pin plug: the upper one is round, and the lower two are flat and parallel.
- Don't forget to bring your camera and enjoy your journey!
Depending on your arrival time, your hotel room may not be available until the afternoon. Most hotels allow check-in between 1:00pm-3:00pm, however some charge a fee for early check-in. Please check at the hotel desk to see if you may store your luggage at the hotel if you wish to explore the city on your own before check-in.
Please Note:
1. Guests are not allowed to use a CITY PASS, NATIONAL PARK PASS and admission ticket purchased by themselves to join the sightseeing attractions included in this tour.
2. Guests who do use a CITY PASS, NATIONAL PARK PASS or admission ticket purchased by themselves, will not be offered the transportation service for that day, and will possible need to pay a penalty fee. Please consult your tour guide for details.
Language: This tour is escorted by a professional bilingual tour guide and/or driver guide (English/Chinese). Tours and/or languages may be combined to operate this tour depending on the number of passengers who have booked a particular departure.
The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.
This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.
If any of the attractions are closed due to Covid-19, the guide will arrange the itinerary based on the actual situation on the tour date. Please understand. Thanks.
Yellow Fever Vaccination Requirement: If you have traveled to or transited through yellow fever-endemic regions including East African countries (excluding Tanzania) or South American countries, either before or after your trip, you may be required to present a valid yellow fever vaccination certificate. This requirement can apply not only for joining tours but also for certain flights or entry into specific countries. For more details, please refer to the official site:
Yellow Fever Risk Areas - Fit for Travel