5-Day Cancun Tour with Three Optional Tours: Xcaret Park Plus, Xplor Cancun Park, Xeh-Ha Park W/Five Star Beach Hotel Hyatt Ziva

• If the weather condition, war, general strikes, and other unforeseen circumstances interrupt the journey, our company reserves the right to rearrange the journey without refunding the tour fee.
• Cancellation Policy:
  - 47 and more days prior to departure date, $110.00 per person penalty fee.
  - 32-46 days prior to departure date, 70% of the total purchased amount will be refunded.
  - 25-31 days prior to departure date, 50% of the total purchased amount will be refunded.
  - 0-24 days prior to departure date, no refund.                                                                           
  - Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.
  - If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.
• For all guests participating in the Cancun all-inclusive bus tour, we will arrange a free virus test for returning to the United States at the hotel where they are staying.
• Customer under 18 years old should be accompanied by at least one adult family member.
• The itinerary will be subject to traffic and weather. In the case of attraction closures (due to holidays or construction, etc.), the tour guide may make some necessary changes to the itinerary accordingly.
• This tour does not accept any City Pass or your own tickets for the attraction. Passengers who take this tour need to purchase admission tickets from tour escort on the departure date. Otherwise, we will stop providing services on the day. 
• Special situation (such as bad weather, road repairing, etc.) may delay the transportation.
• Please reach the departure point on time and follow the arrangement of staff.
• Before doing an individual activity or leaving the group, please get the agreement of the tour guide. 
• Customers are held solely responsible for their own travel documents and/or visas if required.
• Meet tour guide out of the terminal building.
• Each guest can have the free Antigen Test (entry test meeting the requirements of CDC in the United States) in the hotel; If there is no free day itinerary, it is recommended to book departure flights after 14:00pm.
• Sun protections are needed and should be used before entering the tourist attractions.
• Cozy outfit and sneakers are suggested. Please also use sun protections. Carry credit cards and small amount of cash for souvenir and other personal expenses.
• For guests planning to swim in the cenote, swimming suits, towels, and clothes for change should be prepared in advance.
• The itinerary and operating dates may change due to the weather, traffic, and other reasons during our busy season. Please reconfirm your order prior to the departure date.

Depending on your arrival time, your hotel room may not be available until the afternoon. Most hotels allow check-in between 1:00pm-3:00pm, however some charge a fee for early check-in. Please check at the hotel desk to see if you may store your luggage at the hotel if you wish to explore the city on your own before check-in.
The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.
This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.
If any of the attractions are closed due to Covid-19, the guide will arrange the itinerary based on the actual situation on the tour date. Please understand. Thanks.

Yellow Fever Vaccination Requirement: If you have traveled to or transited through yellow fever-endemic regions including East African countries (excluding Tanzania) or South American countries, either before or after your trip, you may be required to present a valid yellow fever vaccination certificate. This requirement can apply not only for joining tours but also for certain flights or entry into specific countries. For more details, please refer to the official site: Yellow Fever Risk Areas - Fit for Travel