1-Day Xel - Ha Park Tour from Cancun

• Cancellation & Re-schedule Policy:If the weather condition, war, general strikes, and other unforeseen circumstances interrupt the journey, our company reserves the right to rearrange the journey without refunding the tour fee.a.More than 32 days prior to departure date (EST): Free cancellation with full refund.b.Less than 31 days but 25 days prior to departure date (EST): Cancellation: 45% of total purchase amount can be refunded;
  Re-schedule: 65% of total purchase amount can be refunded.c.Less than 24 days prior to departure date (EST) or on departure day (EST): 100% penalty. No refund. d.Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.
  e.If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.
• Remember to bring your printed proof of purchase.
• Confirm the time and place of your pick-up.
• Bring cash or credit card to buy souvenirs or for personal expenses.
• Itinerary will be subject to traffic and weather. The sequence of the attractions might be changed according to actual and practical situation for better service.
• In case of attraction closures (due to holidays or construction etc.), the tour guide may make some necessary changes to the itinerary accordingly.
• This tour doesn’t accept any City Pass or your own tickets for the attractions. Guests must purchase admission tickets from the tour guides.
• If the weather condition, war, general strikes, and other unforeseen circumstances interrupt the journey, our company reserves the right to rearrange the journey without refunding the tour fee.
• What to bring: Comfortable Clothes; Comfortable Shoes; Insect Repellent (Biodegradable); Sunscreen Lotion (Biodegradable); Swimming Suit; Towel; Sunglasses; Hat; Extra Cash (Pictures, Souvenirs, Tips & Personal Expenses); Waterproof Camera
• If visitors cannot finish the tour because of personal reason, the tour fee is not refundable.
• In order to protect your own property, please bring any valuable items with you at all times. Please do not leave any valuable items on the bus/hotel/attraction/restaurant etc. Tours4fun, local operators, drivers, and tour guides will not take any responsibility for any theft loss at any location.
• The itinerary is mostly water sports. Visitors are advised to prepare swimming suits, bath towels and suitable equipment in advance.
• To protect the ecology, please use sunscreen items before entering the attraction.
• Cancun has a tropical marine climate with mosquitoes, so please bring your own anti-mosquito potion.
• XEL-HA Park is open Tuesday to Sunday from 8:30 am to 6:00 pm
• Tickets for children under 5 are free. (Guests who are under 5 years old and children are required to show relevant proof).
• ID cards must be presented for children under 1.40 metres but under 12 years of age to prove their age.
• It is strongly recommended that you arrive at the designated meeting place on time. If you are late for the trip, the company will not be responsible for any economic losses.

The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.
This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.

Yellow Fever Vaccination Requirement: If you have traveled to or transited through yellow fever-endemic regions including East African countries (excluding Tanzania) or South American countries, either before or after your trip, you may be required to present a valid yellow fever vaccination certificate. This requirement can apply not only for joining tours but also for certain flights or entry into specific countries. For more details, please refer to the official site: Yellow Fever Risk Areas - Fit for Travel