Though we booked the tour on short notice on 27 August 2019 it was only after ascertaining that the tour was available for 30 August 2019 and the booking was calculated as per tour itinerary listed, was accepted and full amount charged to m..y credit card. Our ordeal started after that. The tour operator based in US (our tour was in Canada) had very poor communication and sent us the confirmation only 29th evening when our tour was to commence from 7Am on 30th and that too after numerous calls. Second shock came after they cancelled our meal plan and optional tours citing short notice as the reason and were asked to buy these on site waiting in long Qs. Third shock was that they totally dropped Jasper which was part of itinerary as per their original itinerary advertised and booking accepted for. Instead they changed itinerary by unnecessarily adding one day/night stay at Calgary on 30th night when we had already booked hotel at our own cost in Calgary for 29th night assuming our tour would start at 7 AM on 30th. So, the actual tour started on 31st. All this was communicated to us only at the last minute without any scope for change or cancellation. Our purpose of visiting Rocky mountain in Jasper (most beautiful part) besides Banff was defeated having gone all the way from India via Vancouver (where tour was booked). Final shock came when hotels in Calgary and Banff were found to be totally substandard (only one night they upgraded to a slightly better hotel citing reservation in their substandard hotel was unavailable). The actual tour operator, WESTAR based in Calgary was good and only saving grace. Would never recommend anyone this tour operator.Read full review
My only complaints are:
1) The Clarion Hotel & Conference Centre scored so low in my books. Maybe just 5 out of 10.
2) The Robson Inn didn’t have elevators. Difficult for seniors to carry luggage’s up their 2nd floor rooms thru the stai..rs.
3) Although aware from the start that this tour have many Chinese tourists, the two guides we had can speak English but not fluently as most of the time We (non-Chinese) can not understand the words because of their very thick Chinese accent.
Our bus driver Mike was great.Read full review
I loved the tour guide. Her name is LeeAnn and she is amazing. The tour was on time and the guide made sure that all the activities went smoothly. She was very descriptive about the historic relevance of all the historic attractions. The ho..tels were also very good.Read full review
I have rated 3 stars because the itinerary which they covered could be covered in 3 days instead of 4 days they wasted much of time travelling to and from Calgary in that time we would have covered more places and clarionhotel was below sta..ndard
But the tour guides were nice they were right on time each day no problem with the guides.whatever they have told to delivered they delivered on the first day also they were on time to take usRead full review
every thing about the Tour was very good . From the Bus , Hotel and the Tour Guide (Eddy) . The Hotels were 3 and 4 star . Nice and neat . Eddy was very knowledgeable , friendly . We had a lot to see and do but was not rushed . I will recom..mend this tour to anyone .Read full review