Tour guide and driver were knowledgeable and friendly. Driver drove cautiously. Nice places to visit. What I disliked was the hotel included in the package. Hotel was old, and untidy.
I am satisfied with my trip, but there is room for improving to get 5 stars:
1- the cup holder in the bus need to be cleaned.
2- the driver was in the bad mood. While loading the luggage in the cabin, he told me to bring my luggage on to t..he bus but I disagree and he threw my luggage on top of others instead of put it down. I found that was an act of disrespect the customer.
3- the driver and tour guide had few time disagreement. They need to get along moreRead full review
First of all, I thought I booked a tour with Tours4fun. Instead, supervacations greeted me at the airport. When I started emailing the company months before the tour, they were unorganized and did not communicate well with the “local offi..ce,” whatever that meant. For the life of me, they could not get my flight information correct! After several emails, I called the company to straighten out my flight information 2 times. I called and emailed several times to get an updated itinerary time of events and locations of hotel rooms. When My friend and I got to Vancouver, We looked for a sign saying “Tours4fun” to catch the shuttle to our hotel (for which I had to straighten out our flight information 2 times before and for which I had no clue of which hotel we would be staying at). We waited 15 minutes before calling the supposed tour guide, whom did not answer, we left a voicemail. We called 2 more numbers before actually getting to speak with someone. That someone had no clue what was going on, and she barely spoke English. We arrived at 8 in the morning and the company mentioned that the shuttle would only be able to pick us up at 1030. That was not acceptable. Why would we have to give the tour company our flight information but not accommodate our needs? Finally after asking again whether we could catch an earlier ride, someone ran up to us, a Chinese lady whom barely spoke any English. She yelled at us stating she was looking for us. AGAIN, I mentioned how we booked a tour with tours4Fun, well the sign this lady was holding said SUPER-VACATIONS! This Chinese lady finally gave us an itinerary and told us to wait. The bus driver, Bing, finally went through the itinerary with us in broken English. As he went through the itinerary he mentioned the “service fees” for which on the itinerary mentioned suggested tip! He stated that we NEEDED to pay the “suggested tip/service fees” everyday to our tour guides! we go through our tours for the day... HORRIBLE! These two tour guides were horrible!! They barely spoke English!they showed us the sign for Vancouver, mentioned the river have salmon, took us to this clock with steam coming out, and to this building that looked like a space ship and some to take pictures!! What a waste of time! We could’ve booked a real tour! And the whole ride, the drivers singled us out because we were the only non Chinese people on the bus!! I had no clue this was a Chinese tour!! At the end of day 1, the driver harassed us for the money, pretty much demanded it!! Wtf, I didn’t even learn anything from that “tour”. I would not recommend this tour to anyone!!! In fact, I would recommend no one to take this tour!!! Not unless you have to be harassed for more money and be stuck on a tour bus with Chinese people! This tour company *****!!Read full review
By: Dan Li-Dunford, Peter Dunford | Wed Jul 24, 2019 at 11.28 PM
We enjoyed our tour in general. The places we visited were very interesting and eye opening. The hotels were all clean. Food arranged were good. The tour guy Kevin is professional and knowledgeable. We learned much new information from him ..along with the tour. Kevin was also very helpful and efficient. We were very impressed by his professionalism.Without his knowledge, the visits would have been different.
Angela was also a very good tour lady. We enjoyed Niagara Falls trip with her. She worked so hard and looked after all of us very well.We were impressed by her problem solving skills,experience and the ability of dealing with changes.
The only constructive opinions I would like to raise are that we paid for 5 day trip but actually, it was actually a 4-day tour rather than a 5-day one as advertised. We did nothing in Toronto after being picked up in the afternoon and was stuck in the hotel which was so far away from anywhere else and we had nothing to do for all afternoon. Breakfast could have had more variety although it was packed. We would love to have a walked in Kingston but we just sit on the coach instead.Read full review
I would suggest that the Tour guide has to be fluent in English since the tour doesn’t only cater to Chinese.
Also during lunch time, do it near a place where there are lots of restaurant options, not just near Timmis or Mcdo. The tour gu..ide is obviously do a lunch reservations on Chinese resto where they can earn tips and doest care about the area if it has other restaurants.
Also please give the guests the time to eat or buy breakfast before heading to scheduled tour.Read full review