I wanted to write to you after having the 3-day tour to Montreal-Quebec City-Thousand Islands (code 2103-17850). I am profoundly disappointed on this tour. I wanted to leave as soon as I stepped on the bus, which was very dirty from the beg..inning. I put on a smile and carried on, the tour guide seemed friendly and I had already payed so I just went with it.I was aware that there would be people from different cultures on this trip, which is usually enlightening and enriching. This time, the tour of 46 people in total had 42 Chinese which I wouldn’t think as a problem. For that reason though, most meals were in Asian restaurants, no heads-up whatsoever when booking the tour. Two out of those three were ok, but I would’ve expected typical meals. The third Asian restaurant House of Dragon was extremely dirty at first glance, and the bathroom gave me nausea; if the bathroom was like this I can only imagine how the kitchen looks. On the same note, the first meal at Thousand Islands was terrible, it was more of a communal kitchen or humble eatery than a restaurant. It looked truly unhealthy, very dirty overall. I strongly encourage the tour organizers to visit at least these two places and judge for yourself. I wonder, how can these be part of a tour?
Also, the tour guide talked maybe 2min in Chinese explaining and then gave a 20sec English translation EACH time, so I’m pretty sure she didn’t put a lot of detail on that translation. When on the museums, the tour guide would give us a map and said to the small group of English speakers to do our own self-guided tour as she would only explain things in Chinese. I am also paying for guidance and my guidance was to guide myself with the museum map!!
This tour should be sold with that in mind: oriented to Chinese tourists only.
It’s a petty that I see myself writing this, multiculturalism is a beautiful thing, but I became uncomfortable when a lot of people couldn’t stop burping on a closed bus (this includes the tour-guide burping on the microphone), some would push you on tour line-ups with no awareness of personal space, a couple of time there was some yelling in Chinese on the bus (I didn’t understand what they were saying but apparently they were complaining that people were talking loudly). I just felt out of place on this tour.
Overall, I would never recommend this tour to anyone not Chinese. Please review the tour description and adjust it to avoid people from having the bad experience me and my partner had. Offer multicultural tours that are actually multicultural; this one was clearly a Chinese oriented tour.Read full review
By: Mariben Mercado | Wed Oct 16, 2019 at 12.34 AM
If you have been to coach tours in Europe, then the pacing is just like that. In every attraction you wud be given this no. of minutes or hours so that every destination wud be reached on time. Ivey Wong, a Chinese Canadian New York educate..d guide made the tour informative and our driver hassle free. To enjoy the tour go to all the attractions. The hotels are three stars so if you want an upgrade you can do so and in Quebec I recommend the Chateau Royal. The lunch meals are Chinese buffets. First lunch was ok but the second one was not very good.Read full review
The tour iternary was good and covered all places of interest and the hotels were also good and comfortable. However, the breaks for lunch and dinner were only at Chinese restaurant giving non Chinese traveller like me very little options f..or meals. The PA system of the bus needs improvement and so does the fellow Chinese travellers who would keep talking amongst themselves whenever the tour guide will speak in english making it difficult for others to hear and understand... overall a good tour ..Read full review
Great price, great tour, recomended but Tours4fun have to said about prices extra for attractions and tip is about 142 Cad cash for 3 days tours without meals. I preferred pay meals on my own.I had a bad experience with customer service,.. their make a mistake 1 1/2 hour before the tour send me a mail saying my tour was canceled! I almost lost my tour.Read full review
4-5 customers booked dinner and we went to dinner place (all restaurants was Chinese food only). We have been kicked out from the bus at 7 PM for one hour in Montreal. it was 4-5 degree. All the places in that plaza were closed and we shoul..d wait outside for 1 hour. It was not good experienceRead full review
Complaints: Terrible itineraries ever!
Reservation # E-2031472
We are now the fourth day of the 5 days Canadian Rockies mountains tour , I write to give up the tour now and complain the ridiculous arrangement of the itinerary.
As I thought ..that you are the leading and professional travel agency among the industry and now we are very disappointed.
We have the following complaint:
1) Almost everyday we need to spend at least six hours travelling to and fro the same highways for the same repeated starting points as to go to the destinations that are within two hours drives in distance.
Supposedly it should be a circuit route arranged.
2) One of my family member is 84 years old lady. No any appropriate advice from your so called TOUR4FUN experts office was given and we need to give up the tour on the last day after four days torture.please refer the follows:
3) The lunch time everyday is less then one hours everyday which is not make sense (including getting off from the coach, finding restaurant, order and waitOMG for the food, getting back to coach)
Moreover, we pay extra money to book 2 rooms for three people for including the 80+ old lady and myself 60 years old, our rooms were assigned far far away (like today rooms one at fifth and the other at third floor ) that we could not take care of each other.
We found that some of the other members like us is planning to complain. That means that we are not the only people not satisfying the false arrangements.
Please refund whole or portion of the money for our time loss or any compensation we should deserved.
As a responsible company, I wish that you will face the matters seriously.
A tired passengerRead full review