The bus is dirty and the tour guide is not polite. I pay for drop of at the airport but no one pick me up . The driver change the pick up time without annoucing. I came the first day in the evening and leave at 3pm the thirt day but no one ..arrange for me a Vancouver city tour at the last day.Read full review
The sea sky gondola was down. That is one of the main reason why I booked the bus tour. as a gift for my son's 21st birthday. We live from another province, Saskatchewan. I can't cancel plans because we were in BC one day before the day of ..the bus tour. And I received an email saying they will refund me a portion of what I paid because of the cancellation of the Sea Sky Gondola. Where is my refund? When am I getting my refund?Read full review
Driver who met me in airport did not speak english. I paid for a 3-days tour but had no activity on the 3rd day. I psid supervacation instead for a 1 day tour to seattle for my 3rd day.
first let me tell you that all places mentioned in this itinerary was not visited it was a touch and go places, meaning u sit in the bus and the tour guide states oh this is Kamloops or revelstoke, Banff national park or jasper national pa..rk was not visited
secondly there were more Chinese people so the guide would say more in Chinese and then he would or translate in English in a very short sentences the switch from Chinese to English was quick so before one would grasp what was being told the sentences were all done :( the guide was Simon)
He was not very accommodative like for example he would stop at a rest area where there was no coffee being offered especially on the 5th day we travelled on the coach bus since early morning for hours and the multiple stops that was offered was a rest area for only washrooms, not a drinking water could be brought at this area when I told him that he said "its not in my list". I guess Chinese people are not much of a coffee drinker so he didn't care about the rest of the group.
Also on the 4th day he requested everyone to pay a tip of ~$32 /each person mandatory for him and the driver Vincent lee $8/ each person
A tip is offered not claimed also the driver is the one requires more coz he drives us all to our destination safely esp driving through the winding narrow roads up in the mountains, I believe the Chinese should pay more tip than the others as he spoke more in Chinese & was in favor mostly for them
the meal plan that is total rip off he asked us to pay ~300 meal plan for 4 lunches 2 Chinese & 2 American this is a business a total rip off as when asked he said there are not many restaurant's out there, but that is a total lie there are plenty of restaurants, he also added you have to be punctual which we were. ( so that we would buy his meal deal)
the last but the least the Ginseng factory was total bore coz it only benefits the Chinese who buys their products instead I would suggest that it would have benefitted a park in jasper especially on the 5 th day since there was not much offered other than sitting on the bus all day other than few rest stops and ginseng factoryRead full review
The tour guide was prompt and very accomodating. The suspension bridge is really fun and we loved climbing around in the trees. The bears at Grouse Mountain was interesting to be seen around, the Salmon hatchery there was no bigger salmon's.. that I could see at this time of the monthRead full review
Miss information on the train booking. Promised sleeper three times but it was not true! Accommodation on the train poor. The Banff hotel was not cleaned each day as requested with specific notes ., food was good. Some of the stops were no..t long enough to do the walks planned. Use the wash room or do the walk but not both.
Driver/guide in the van were excellent days.Read full review