Confirmation through email by tours4fun as well as by the local operator were spot on. Customer care was very helpful in resolving an issue in my booking. Keep up the good work.
First of all, I thought I booked a tour with Tours4fun. Instead, supervacations greeted me at the airport. When I started emailing the company months before the tour, they were unorganized and did not communicate well with the “local offi..ce,” whatever that meant. For the life of me, they could not get my flight information correct! After several emails, I called the company to straighten out my flight information 2 times. I called and emailed several times to get an updated itinerary time of events and locations of hotel rooms. When My friend and I got to Vancouver, We looked for a sign saying “Tours4fun” to catch the shuttle to our hotel (for which I had to straighten out our flight information 2 times before and for which I had no clue of which hotel we would be staying at). We waited 15 minutes before calling the supposed tour guide, whom did not answer, we left a voicemail. We called 2 more numbers before actually getting to speak with someone. That someone had no clue what was going on, and she barely spoke English. We arrived at 8 in the morning and the company mentioned that the shuttle would only be able to pick us up at 1030. That was not acceptable. Why would we have to give the tour company our flight information but not accommodate our needs? Finally after asking again whether we could catch an earlier ride, someone ran up to us, a Chinese lady whom barely spoke any English. She yelled at us stating she was looking for us. AGAIN, I mentioned how we booked a tour with tours4Fun, well the sign this lady was holding said SUPER-VACATIONS! This Chinese lady finally gave us an itinerary and told us to wait. The bus driver, Bing, finally went through the itinerary with us in broken English. As he went through the itinerary he mentioned the “service fees” for which on the itinerary mentioned suggested tip! He stated that we NEEDED to pay the “suggested tip/service fees” everyday to our tour guides! we go through our tours for the day... HORRIBLE! These two tour guides were horrible!! They barely spoke English!they showed us the sign for Vancouver, mentioned the river have salmon, took us to this clock with steam coming out, and to this building that looked like a space ship and some to take pictures!! What a waste of time! We could’ve booked a real tour! And the whole ride, the drivers singled us out because we were the only non Chinese people on the bus!! I had no clue this was a Chinese tour!! At the end of day 1, the driver harassed us for the money, pretty much demanded it!! Wtf, I didn’t even learn anything from that “tour”. I would not recommend this tour to anyone!!! In fact, I would recommend no one to take this tour!!! Not unless you have to be harassed for more money and be stuck on a tour bus with Chinese people! This tour company *****!!Read full review
Over the weekend we went on a tour with CHD to the West Rim of the Grand Canyon.
Pros include a comfortable charter bus w/ a restroom to and from the experience, an affordable fee of $78 (w/ $10 unexpected tip which I’ll talk about late..r) through tours4fun.com, complimentary bottled water and snacks, a very kind tour guide named Harry who was very pleasant and confirmed with me the night before the trip with a text of where he should pick us up.
The cons included the shuttle being about 15-20 min late in which I had to text to ensure they were still coming. Luckily Harry immediately confirmed they were! Another con included no option to include a decent lunch. The only lunch offered was more suitable for a child with what looked like a pb&j sandwich, a bag of chips, and juice box. Lastly, the biggest con was the stop at the Hoover Dam. I’ve been on stops to the Hoover Dam that actually included entrance to the Dam itself to walk around and take photos. This tour just includes a stop to walk the Mike O'Callaghan - Pat Tillman Memorial Bridge which is actually always free to do. I’m sure why the tour promotes this as Grand Canyon/Hoover Dam tour since our $78 didn’t go towards that?
Last con of the trip includes the last minute request for a $10 tip which was not promoted when we booked and not every one carries cash. I also don’t think it’s appropriate to assume $10 is the tip each guest wants or can give.
Other than that, the bus driver got us back earlier than expected and was a safe driver which was appreciated. Harry also managed the trip well and the visit was fun!Read full review
The most amazing rick formations I’ve ever seen! Too bad they charged a hidden $2 per person (after the $8 per person for an entrance fee that doesn’t exist).
100% BRAD OUR GUIDE MADE THIS THE BEST TRIP I HAVE EXPERIENCED
By: Anonymous | Wed Jul 24, 2019 at 12.00 AM
Nothing was a Hassle, Brad was always finding a way to enhance our experience and make sure we got the most out of our time. He answered all our annoying questions, rearranged activities on the day to make the most of the sunrise or experie..nces for us, had prepared amazing lunches for us, the food was so fresh and healthy which I was not expecting, I have been a travel agent for 10 years and this is hands down the best tour i have been on.Read full review
This 3-day tour was jam packed with amazing experiences, and I couldn't have imagined a better way to spend an extra 3 days in the Vegas area. Our guide, Joel, was super knowledgeable about the history of the area, and encouraged our group ..to immerse ourselves into the culture as much as possible. All of the stops on the tour were breathtaking, with Antelope Canyon taking the cake. So many fantastic experiences, breathtaking sights, and memories that will last a lifetime.Read full review