【Hyatt Zilara Cancun Adult Only - All Inclusive】4-Day Adventurous Tour from Cancun: Las Coloradas Pink Lake, Chichén Itzá, Cenote Ik-Kil and Valladolid | Dream Vacation | Seek for romance & Explore the fusion of Mayan

• Cancellation and Amendment Policy:
  - 47 or more Days Prior to Departure Date: $110.00 per pax of the tour penalty. The rest amount will be refunded.
  - 32-46 Days Prior to Departure Date: 70% of total purchase amount can be refunded.
  - 25-31 Days Prior to Departure Date: 50% of total purchase amount can be refunded.
  - Within 24 Days Prior to Departure Date or No-Show: Non-refundable.
  - Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.
  - If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.
• Sun protections are needed and should be used before entering the tourist attractions.
• Cozy outfit and sneakers are suggested. Please also use sun protections. Carry credit cards and small amount of cash for souvenir and other personal expenses.
• For guests planning to swim in the cenote, swimming suits, towels, and clothes for change should be prepared in advance.
• For guests who booked optional X-parks, please be sure to arrive at the boarding point on time for the shuttle. Our staff will not be escorted. 
• Unlimited buffet with hundreds of delicious Mexican food is provided in XPLOR park. Water rafting activities may be highly energy-consuming, please attend based on your health condition. For shuttle back to hotel from XPLOR park, please be sure to arrive at the boarding point at the parking area near front gate before 16:30. 
• For shuttle back to hotel from XCARET park, please arrive at the boarding point at the parking area near front gate at 16:00.
• For shuttle back to hotel from XelHa park, please be sure to arrive at the boarding point at the front gate before 16:30.
• English or Spanish driver or guide. Guide service will not be included.
• Customer under 18 years old MUST be accompanied by at least one adult. A guardian traveling with children must provide proof of custody or notarized parental authorization for travel. 
• Please be sure to provide accurate and complete information upon booking. This includes name, gender, valid contact information (preferably a mobile phone), accurate tour location, etc., This helps to avoid any errors upon the reservation because errors affect travel. Any losses due to inaccurate or invalid information will be at your own cost and the company will not be held responsible. 
• Various hotels may have different deposit policy passengers need to comply with. No specific bed type or the position of the tour can be guaranteed at each hotel. Usually 2-4 people can stay in each room maximally. Hotel check-in time starts at 15:00.
• This tour does not accept any City Pass or your own tickets for any of the attractions. Tour attraction admission charges and meal expenses are subject to change at any time without notification. Any purchased ticket cannot be refunded for lower prices.
• We have the right to make appropriate adjustments to the itinerary under the conditions of facilitating the operation for the tour group. This, however, will not reduce the items that should be included in the itinerary.
• During the actual trip, the tour guide or driver has the right to appropriately adjust the tour sequence, stay time or assembly time of scenic spots according to the weather, traffic, and other conditions to ensure the smooth progress of the trip.
• If the scenic spots are temporarily closed or closed on a particular holiday, etc., the tour guide will adjust the appearance according to the actual situation or replace the location with another scenic spot to ensure the richness of the itinerary. The opening hours and capacity limits of certain attractions and national parks will be subject to change from time to time due to the COVID-19 pandemic. When the operating hours and capacity restrictions have an impact on the itinerary, it shall be regarded as force majeure. Thank you for your understanding.
• Children under the age of 8 require a booster seat in order to participate in the tour group. The local operator provides the rental service for $10.00/person/day. Please make a request when booking the itinerary so that we may have the booster seat ready in advance. Please understand that the violations and fines are borne by the guests themselves. There is no need for a booster seat for bus travel on the day of travel, and the fee can be refunded to the guest.
• Normal health conditions are required to participate and enjoy our full itineraries. Contact us for specific policies or information regarding passengers with disabilities who do need to provide advance notification to make a reservation. The local operator does not guarantee a wheelchair lift-equipped bus and/or seating availability to disabled passengers without prior notification and approval.
• Guests are required to bring their own relevant documents and materials required for entry or cross-border travel. Whether they can enter or leave the country is subject to the decision of the customs of each country. The inability to enter the country is a force majeure factor, and the paid tour fee will not be refunded.
• We may alter these terms and conditions from time to time and post the new version on our website. It is your responsibility to check the Terms and Conditions on our website regularly and prior to making a reservation. Unless specifically stated otherwise herein or required by law, we shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under these terms and conditions.
• The maximal waiting time for any late passengers is 10 minutes beyond the meeting time announced by the Tour Guide. While the local operator makes every effort to provide on-time service, it does not guarantee to arrive at or depart from any point.as a specific time, which may be affected by any number of factors including weather, traffic, strikes, government shutdowns, war or terrorist attacks, or mechanical prob- lems. We are not liable for any inconvenience or expense caused as a result of such a delay, not liable for the expense of connecting air or train or bus service missed as a result of a delay and not liable for any other travel expense caused as a result of a dela.
• We reserve the right, when operating conditions require, transferring passengers from one vehicle to another en route.
• The following documents are recommended to make your check-in process smooth: A valid photo ID is required to board the bus; We recommend you bring a copy of the email confirmation to board the bus.
• This product is a group activity. If you choose to leave the group, please inform in advance, and obtain the consent of the tour guide. You need to sign the departure agreement form and the unfinished part will be regarded as your own abandonment. The group fee will not be refunded.
• Gift items in the itinerary that cannot be given away due to force majeure factors such as traffic and weather conditions or personal reasons may be subject to change. Please understand that the fees will not be refunded.
• Smoking is prohibited aboard the bus in accordance with the law.
• Pets and animals are not allowed on the vehicle.
• Luggage is subject to inspection when crossing international borders. You will be asked to declare any items subject to duty upon crossing the border. We are not responsible for any luggage crossing international borders. Passengers must claim all luggage at the border crossing point before proceeding. No luggage is allowed across the border unless claimed by a passenger. We will not provide free transportation to a passenger denied entry across an international border.
• Only for products with airport pick-up service: only one pick-up service within the free pick-up time range is provided for each order. If it is impossible to arrange due to weather and flight delay, etc., please pay for your own transportation costs.

Depending on your arrival time, your hotel room may not be available until the afternoon. Most hotels allow check-in between 1:00pm-3:00pm, however some charge a fee for early check-in. Please check at the hotel desk to see if you may store your luggage at the hotel if you wish to explore the city on your own before check-in.
The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.
This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.
If any of the attractions are closed due to Covid-19, the guide will arrange the itinerary based on the actual situation on the tour date. Please understand. Thanks.

Yellow Fever Vaccination Requirement: If you have traveled to or transited through yellow fever-endemic regions including East African countries (excluding Tanzania) or South American countries, either before or after your trip, you may be required to present a valid yellow fever vaccination certificate. This requirement can apply not only for joining tours but also for certain flights or entry into specific countries. For more details, please refer to the official site: Yellow Fever Risk Areas - Fit for Travel