Booking and Travel Information
For multi-person trips, the booker or traveler representative confirms that they have obtained consent from all other travelers to act as the signing representative for this trip. All travelers acknowledge the signature of the authorized representative on the travel contract and its appendices. If you do not have such authorization, please refrain from booking or signing the contract on behalf of others.
For the safety of minors, we recommend that they travel with their guardian or a companion who carries a letter of authorization from the guardian.
Please provide accurate and complete information (name, gender, ID number, nationality, contact information, etc.) when booking to avoid booking errors and travel disruptions. You are responsible for any losses incurred due to incorrect information provided by you.
During your travels, if your visits to any attractions or venues are affected by uncontrollable factors, your tour guide may propose canceling the relevant visit, visiting an alternative attraction, or providing a refund for the cost of the ticket (refunds are not necessarily the same as those displayed at the attraction/venue). We apologize for any inconvenience this may cause you.
"Dear Trip.com guests, please review the following important information before booking your Beijing trip and confirm your understanding before submitting your booking:
1. All attractions in Beijing require real-name reservations and have limited ticket availability. Travel agencies do not have exclusive purchase channels. The agency will make every effort to secure reservations for you through official channels. The order of attraction visits will be adjusted based on actual reservation times, which may differ from the itinerary displayed on the product page.
2. If tickets are unavailable, the travel agency will prioritize alternative arrangements. For example, if tickets to the Forbidden City or Prince Gong's Mansion are unavailable, a premium tour of Beihai Park will be arranged. If the flag-raising ceremony is unavailable, the flag-lowering ceremony will be arranged. If Badaling Great Wall tickets are unavailable, tickets to Mutianyu Great Wall, Juyongguan Great Wall, or Shuiguan Great Wall will be arranged. The price difference for tickets will be refunded or supplemented accordingly. If alternative attractions cannot be arranged for paid attractions, a refund will be issued based on the ticket price. If free attractions, such as Chairman Mao Memorial Hall, are fully booked, an exterior visit will be arranged with no refund provided. Please acknowledge and understand this policy."
Travelers who hold IDs that may qualify them for discounted tickets at scenic spots and other venues (such as military certificates, senior citizen IDs, and student IDs) should bring the original copies of their relevant IDs when they travel. The specific discount policy and discount amount are subject to on-site assessment by Trip.com staff.
Penalties
Travel agency breach of contract: If the itinerary is canceled by the travel agency or supplier before departure, the collected travel fees will be refunded in full to the user, and a penalty fee will be paid in accordance with the following standards:For cancellations made 6–4 days before the trip, a full refund of travel fees will be issued, and a penalty fee of 20% of the total travel fee will be paid.
For cancellations made 3–1 days before the trip, a full refund of travel fees will be issued, and a penalty fee of 40% of the total travel fee will be paid.
For cancellation before, but on the day of, departure, travel fees will be refunded in full, and a penalty fee of 60% of the total travel fee will be paid.
Traveler cancellation fees:
For cancellation before the start of the itinerary, fees will be calculated as follows:
For cancellation 6 to 4 days before the itinerary starts, a penalty fee of 20% of the total amount will be charged
For cancellation 3 to 1 days before the itinerary starts, a penalty fee of 40% of the total amount will be charged
For cancellation before, but on the day of, departure, a penalty fee 60% of the total travel fee will be charged.