CMN Paid Airport Pick-up and Drop-off Notice(Only for Day 1/Day 9)
*The service need to be booked 15 days prior to departure date; or it couldn't be provided if you book within 15 days prior departure
1. Airport shuttle service is a team-oriented transportation service. The driver is only responsible for the transportation from the airport to the hotel for the group. The driver is not responsible for any other matters related to the group.
2. Guests who have booked the shuttle service should confirm their name and mobile phone number provided at the time of booking as soon as they receive the ticket, and ensure that the phone can be answered while roaming in Europe.
3. Guests need at least 30-45 minutes to retrieve their luggage and clear customs upon arrival at the airport. The driver will arrive at the airport 30 minutes after the guest's flight arrives.
4. The waiting time for the shuttle service driver is based on 90 minutes after the scheduled arrival time of the flight. If the waiting time exceeds 90 minutes, the driver will leave and will not be responsible. If the guest needs the driver to return for pickup, a new fee will be charged. In the event of a sudden delay by the airline that the driver was not notified of, the fee will not be refunded, and the guest will need to claim compensation from the airline.
5. Regardless of whether luggage needs to be retrieved, please follow the instructions for the baggage claim belt number to proceed to the immigration hall and do not search for exits randomly. The driver will be waiting at the designated flight arrival exit with a name sign of the registered guest. If the guest cannot find the driver holding their name sign at the arrival exit, please do not panic and stay in the original location, and immediately call the emergency phone for inquiries.
6. If guests become aware of flight delays, changes, or cancellations, please send an SMS and call the emergency phone for changes as soon as possible. We will try our best to change the pick-up time for the guest. However, we cannot guarantee that changes can always be made, and once changes cannot be made, the fee cannot be refunded. Guests must claim compensation from the airline themselves. If assistance is needed after the guest's arrival, please call the emergency phone to contact us.
7. The airport transfer service will be arranged 4 hours before the flight departure time to prevent guests from missing the flight. If unexpected situations such as traffic jams occur during the airport transfer process or situations that cannot be controlled, we will do our best to assist guests in resolving emergency situations. However, if guests cannot board the flight on time due to such circumstances, it is entirely unrelated to our company and we do not assume any responsibility.
8. Each guest is allowed up to two pieces of luggage (one carry-on bag and one checked-in bag). If the number of luggage exceeds the baggage allowance, an additional service fee of 20 EUR per luggage will be charged.